This is a manual that a company can use to ensure the quality standards of the product
or services it offers. The purpose of this manual is to provide evidence to all customers,
suppliers, and employees of the specific quality controls that have been implemented.
This manual can be modified by the user to meet the standards of any type of industry.
This manual can be used by small businesses or other entities that want to ensure their
products or services are of the highest quality.
© Copyright 2011 Docstoc Inc. registered document proprietary, copy not 2
{Widget Corporation} ISO 9001 QUALITY MANUAL
Date: {date} Rev. X
Table of Contents
APPROVALS ................................................................................................................................................... 6
REVISION AND APPROVAL RECORD ..................................................................................................... 7
1.0 GENERAL ............................................................................................................................................ 8
1.1 INTRODUCTION ............................................................................................................................................................... 8
1.2 EXCLUSIONS ..................................................................................................................................................................... 9
1.3 SCOPE ................................................................................................................................................................................ 10
1.4 QUALITY POLICY STATEMENT ................................................................................................................................ 11
2.0 COMPANY HISTORY ..................................................................................................................... 12
3.0 COMPANY CONTACT INFORMATION ..................................................................................... 12
4.0 QUALITY MANAGEMENT SYSTEM .......................................................................................... 13
4.1 GENERAL REQUIREMENTS ........................................................................................................................................ 13
DOCUMENTATION REQUIREMENTS ..................................................................................................................................... 16
4.1.1 GENERAL ...................................................................................................................................................................... 16
4.1.2 QUALITY MANUAL .................................................................................................................................................... 17
4.1.3 CONTROL OF DOCUMENTS ...................................................................................................................................... 17
4.1.3.1 Control of Documents Procedure .......................................................................................................................... 18
4.1.4 CONTROL OF QUALITY RECORDS .......................................................................................................................... 21
4.1.4.1 Control of Quality Records Procedure................................................................................................................... 22
5.0 MANAGEMENT RESPONSIBILITY ............................................................................................ 24
5.1 MANAGEMENT COMMITMENT ................................................................................................................................. 24
5.2 CUSTOMER FOCUS ........................................................................................................................................................ 25
5.3 QUALITY POLICY ..............................................................................................................