This is an agreement between a computer service company and a customer for
computer repair services. This agreement covers all of the necessary and essential
terms of the computer repair service and may be customized by the contracting parties
to ensure that their understandings are properly set forth. In addition, this agreement
provides details about the different types of warranties that are provided along with the
computer repair service. This agreement can be used by small businesses that offer
computer repair services in order to provide their consumers with a detailed and
organized agreement.
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Service Agreement for Computer Repair
Agreement made on the (date), between (Name of Service Provider) of (street
address, city, state, zip code), referred to herein as Service Provider, and (Name of
Customer), of (street address, city, state, zip code), referred to herein as Customer.
For and in consideration of the mutual covenants contained in this Agreement,
and other good and valuable consideration, the parties agree as follows:
1. All references such as we, our, or us are to Service Provider or any employee of
Service Provider. All references such as you or your are to the Customer and those
using the services we provide. All references to system or computer refer to the
Personal Computer or Macintosh product that will be serviced by us.
2. All labor comes with a (number) day warranty. If at any point during the first
(number) days of the computer being delivered are you unsatisfied with the work done
that relates to the service you had chosen, we will resolve the issue at no charge. The
(number) day warranty begins from the time the computer was delivered the first time. If
a computer is worked on a second time for the same service within the (number) day
warranty, the warranty still stands from the first point at which it was delivered. If a new
service is performed that is unrelated to the original service performed, a new warranty
period begins for that service.
3. Used hardware components come with no warranty and are non-refundable.
Many of the parts we have available, especially laptop motherboards, are used. You will
always be notified whether or not the part we will install is used or brand new. All new
hardware components come with a (number) year warranty. However, if the hardware of
the system has been changed since the time the computer was checked in and
documentation of another computer shop installing the part cannot be presented, the
warranty is then void.
4. Software comes with no warranty and is non-refundable. This includes all
Operating Systems, Antivirus Software, and all Programs installed on a system.
Software will be correctly configured from the time the computer is delivered. Altering
the settings should be done at your own risk.
5. In the case that a technician of Service Provider discovers illegal content such as
pirated software or child pornography, we will notify the appropriate law enforcement
authorities. If we have substantial evidence that a system is stolen, we will also notify
the appropriate law enforcement authorities. We do not condone the use of pirated
software and only repair computers with licensed versions of Microsoft Windows and
Mac OS X. In the case that we discover a computer with an illegal or "cracked" copy of
Microsoft Windows or Mac OS X, we will contact you with options to properly activate
your copy of Windows, usually requiring the purchase of a license.
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6. Labor may be paid for either before or after the work is completed for systems
that are picked up to be serviced. When the work is completed, you will be contacted
and notified of all work done and to schedule a time to for us to deliver the system. All
parts and labor must be paid in full prior to the system being delivered. Under no
circumstances will we deliver a system for partial payment. We also do not have a credit
or payment program. In the case that you cannot pay for the work done for any reason,
we will keep the computer for up to (number) days from the time of initial contact date,
periodically contacting you.
7. For labor done on-site, all charges will be made prior to the start of the work.
Technicians never travel alone for on-site computer repair. In the case that you refuse
to pay for the services prior to the start of the work, the technicians may leave the site at
any time. It is your responsibility to make arrangements for somebody to be present at
the time that the technicians arrive and throughout the entire time the technicians are
present. If nobody is present, the technicians may leave at anytime, and you will be
contacted to reschedule the appointment.
8. All diagnostic services are non-refundable. You understand that the diagnostic
services we offer are to simply tell you what is causing the issue with the computer. This
charge does not include the labor to repair the computer. However, if you decide to
choose a different labor of greater value, the charge for the diagnostics will be credited
to the service chosen to then repair the computer and you will only be charged the
difference in price.
9. The Data Recovery Service does not guarantee that any or all of your data will
be recovered. Our Data Recovery Service can only attempt to recover data off of a hard
drive that is fully functional. In the case that a hard drive doesn't function and you are
still interested retrieving the data, we can refer you to someone who solely deals with
broken hard drives.
10. Severability. The invalidity of any portion of this Agreement will not and shall
not be deemed to affect the validity of any other provision. If any provision of this
Agreement is held to be invalid, the parties agree that the remaining provisions shall be
deemed to be in full force and effect as if they had been executed by both parties
subsequent to the expungement of the invalid provision.
11. No Waiver. The failure of either party to this Agreement to insist upon the
performance of any of the terms and conditions of this Agreement, or the waiver of any
breach of any of the terms and conditions of this Agreement, shall not be construed as
subsequently waiving any such terms and conditions, but the same shall continue and
remain in full force and effect as if no such forbearance or waiver had occurred.
12. Governing Law. This Agreement shall be governed by, construed, and enforced
in accordance with the laws of the State of (name of state).
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13. Notices. Unless provided herein to the contrary, any notice provided for or
concerning this Agreement shall be in writing and shall be deemed sufficiently given
when sent by certified or registered mail if sent to the respective address of each party
as set forth at the beginning of this Agreement.
14. Mandatory Arbitration. Notwithstanding the foregoing, and anything herein to
the contrary, any dispute under this Agreement shall be required to be resolved by
binding arbitration of the parties hereto. If the parties cannot agree on an arbitrator,
each party shall select one arbitrator and both arbitrators shall then select a third. The
third arbitrator so selected shall arbitrate said dispute. The arbitration shall be governed
by the rules of the American Arbitration Association then in force and effect.
15. Entire Agreement. This Agreement shall constitute the entire agreement
between the parties and any prior understanding or representation of any kind
preceding the date of this Agreement shall not be binding upon either party except to
the extent incorporated in this Agreement.
16. Modification of Agreement. Any modification of this Agreement or additional
obligation assumed by either party in connection with this Agreement shall be bin