DEVELOPMENT Metrics
S. No. Measure Objective Data Items to be collected Units of Data Formula for Measure
Item
To improve the defects
generated at later stage and a) Errors found in reviews
1 Review Effectiveness improve the review process b) Errors found in Internal testing %age (a/(a+b))*100
a) Actual efforts spent on various
activities/tasks/ work products
To improve/refine the b) Estimated efforts for various
2 Effort Variance estimation model activities/tasks/ work products %age (a-b)/b *100
Deliveries made as per the a)Actual no of deliveries made
3 Schedule Compliance plan b)No of Deliveries Planned %age (a/b)*100
a) post delivery defects during
To identify root causes and warranty period incl.UAT (i.e. sev1/2
improve development after QA sign-off) (No of Defects /
4 Defect Density process b) Total Effort Effort) (a/b)
Efforts spent on analysis, design,
To improve overall coding & unit testing, integration & (Efforts spent on each phase) /
development process vis-à- system testing separately, as (Total efforts spent on the
5 Effort distribution by phase vis industry benchmark applicable %age project) * 100
To improve/refine the a) Actual Size
6 Size Variance estimation model b) Estimated Size %age (a-b)/b *100
a) LOC/Programs/
Modules/Components/ Classes
To know the productivity of developed
7 Productivity the team b) Efforts spent on development Size/ Effort (a/b)
To improve quality of a)Total no of initial requirements
requirement b) No of requirements
8 Requirements Stability analysis/gathering added/deleted/Changed %age (a/a+b)*100
a) Rework Effort
To reduce effort/cost and b) Total Effort for the module/
9 Rework improve productivity functionality %age (a/b)*100
a) Total no of Defects detected in a
module/ functionality by vendor'
team
To reduce the defect b) Defects detected during user
seepage from Dev to QA and acceptance testing by customer'
10 Defect Seepage improve dev process team %age (b / a) * 100
To know no of defects a. defects in specific phase
occurred in different phases b. Total defects in functionality/
11 Total Defect ( Phase wise) % of the life cycle. module %age (a/b)*100
a) Actual date of completion of each
activity/task/work product/phase
b) Planned/Scheduled date of (Actual duration - Planned
To improve/refine the completion of each Date/ duration) / (Planned duration) *
12 Schedule Variance estimation model activity/task/work product/phase No. of days 100
* 100
project) * 100
%age (a-b)/b *100
Size/ Effort (a/b)
%age (a/a+b)*100
%age (a/b)*100
%age (b / a) * 100
FIS Global Business Solutions India Pvt Ltd Author : SEPG Page 3 of 4
Document Name: ITO Dashboard Template Document Version : 1.1 Release Date : 11/20/09
%age (a/b)*100
(Actual duration - Planned
Date/ duration) / (Planned duration) *
No. of days 100
FIS Global Business Solutions India Pvt Ltd Author : SEPG Page 4 of 4
Page 4 of 4
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C5 Schedule Compliance Effort VarianceNTo improve the defects generated at later stage and improve the review
process Review Effectiveness Productivity Measure Objective Data Items to be collected Units of Data Item Formula for
MeasureCTo improve overall development process vis-à-vis industry benchmarkqEfforts spent on analysis, design, coding & unit
testing, integration & system testing separately, as applicableJ(Efforts spent on each phase) / (Total efforts spent on the project) *
100 Size Variance'To improve/refine the estimation model a) Actual Size b) Estimated Size (a-b)/b *100%To know the
productivity of the teamVa) LOC/Programs/ Modules/Components/ Classes developed b) Efforts spent on development (a/b)
Requirements Stability4To improve quality of requirement analysis/gatheringNa)Total no of initial requirements b) No of
requirements added/deleted/Changed Rework.To reduce effort/cost and improve productivity (a/b)*100>a) Errors found in
reviews b) Errors found in Internal testing (a/(a+b))*100 Defect Seepage (b / a) * 100 Total Defect ( Phase wise) %ETo
know no of defects occurred in different phases of the life cycle. Schedule Variance–a) Actual date of completion of each
activity/task/work product/phase b) Planned/Scheduled date of completion of each activity/task/work product/phaseƒa) Actual
efforts spent on various activities/tasks/ work products b) Estimated efforts for various activities/tasks/ work products Deliveries
made as per the plan9a)Actual no of deliveries made b)No of Deliveries Planned Defect Density7To identify root causes and
improve development process (No of Defects / Effort) (a/a+b)*100 %age>a) Rework Effort b) Total Effort for the module/
functionality a) Total no of Defects detected in a module/ functionality by vendor' team b) Defects detected during user
acceptance testing by customer' teamFa. defects in specific phase b. Total defects in functionality/ module Size/ Effortha) post
delivery defects during warranty period incl.UAT (i.e. sev1/2 after QA sign-off) b) Total Effort Effort distribution by phaseCTo
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