2010 DECISION MAKING
Tips and tools for making great decisions
© Copyright 2010 Docstoc Inc. 1
Table of Contents
Introduction ..................................................................................................................................... 3
Decision making defined ................................................................................................................ 3
Decision making steps and tools ..................................................................................................... 4
1. Define the problem or issue ................................................................................................. 4
2. Gather information ............................................................................................................... 5
3. Brainstorm............................................................................................................................ 5
4. Understand the implications ................................................................................................ 5
5. Select the best option ........................................................................................................... 6
Special decision-making tools ........................................................................................................ 6
1. Pareto Analysis .................................................................................................................... 6
2. Pro-Con List ......................................................................................................................... 8
3. Cost Benefit ......................................................................................................................... 9
4. Six Thinking Hats .............................................................................................................. 10
Make the decision ......................................................................................................................... 11
Decisions, decisions, decisions ..................................................................................................... 13
© Copyright 2010 Docstoc Inc. 2
Introduction
Some decisions are pretty easy: Should I make a fresh pot of coffee this morning? Should I
return my friend’s call? Should I set my alarm clock so that I don’t sleep through my first
meeting?
Some decisions, however, are anything but easy: Should our company invest in this multi-
million dollar software upgrade? Should I use my summer vacation to travel, work on the house,
or volunteer? Should I quit my job and start a freelance business?
Regardless, everyone