This is a guide that provides more information about how to create and customize a
company shipping policy. Shipping policies can vastly differ for each business
depending on their products, location, volume, and shipping options. In addition, this
guide provides a sample shipping policy that small businesses can use as a template to
craft their own industry specific shipping policy. This guide provides useful information
for small businesses or other entities that want to create their own company specific
This document teaches how to develop a shipping policy and provides detailed,
adaptable examples. The document includes information pertinent to both domestic
and international operations and addresses businesses of all sizes and scopes.
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Businesses face very different shipping costs based on their products, location, volume and
shipping options. However, the process of creating a good shipping policy is the same for
everyone. Answer a few key questions to develop a policy that will be clear to customers
and good for your business.
1. What do you ship?
Are all your products shippable or do some restrictions apply?
2. When do you ship?
Tell your customer at which point you ship out their order.
3. Where do you ship to?
Let customers know if you ship on a global basis or whether there are exclusions for
certain countries or areas.
4. How do you ship?
Outline the method of transportation and possibly which specific freight companies you
5. Rates to ship?
Consider publishing your rates and/or methods of calculating shipping charges.
6. How to track an order that's been shipped?
Describe any methods your customer can use to track their shipment.
7. In-store pick-up option?
If you have brick and mortar locations, can customers pick up orders there. Provide
locations, directions and hours of operation.
8. Recycling of packing materials?
Are your packing materials green? Let your customers know how to recycle them.
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Sample Shipping Policy
Free Ground Shipping Special Offer
Receive Free Ground Shipping when you spend $75 or more by entering promotional code
FREESHIP at checkout. Free Shipping promotion is only valid for shipping addresses in the
United States excluding Alaska and Hawaii. Please note, this promotion may not be combined
with any other offers unless explicitly noted. The FREESHIP code is not valid on Clearance
Items and Gift Card orders.
Internet Returns to Stores
For your convenience, we accept online returns at stores in the USA. We will gladly accept
returns for unworn non-clearance merchandise with the packing slip and original packaging
within 30 days of delivery. All handbags and accessories must have original tags attached. Take
the merchandise in its original packaging and the packing slip from the shipping carton to the
store. Returns will be refunded to the original method of payment or as store credit.
Where We Ship
United States (48 contiguous United States)
We strive to get your purchases to you as quickly as possible. The cost for shipping is only $6.95
for your entire order in the 48 contiguous United States. We do not offer express shipping at this
time. Most orders are shipped the next business day after they are placed. We use UPS ground
shipping for all orders in the continental US. Orders arrive within 5-7 business days.
Hawaii and Alaska Customers
The cost for shipping is $24.95 for each item in the order. Items going to Hawaii and Alaska are
shipped via UPS Air and arrive within 7 business days.
Puerto Rico Customers
The cost for shipping is $24.95 for each item in the order. Your order will ship via UPS from our
facilities to our international shipping station in Connecticut where the merchandise will be
inspected and then reshipped out to you via the United States Postal Service (USPS). Please
allow 1-2 weeks for delivery.
Military/Air Force Base Customers
The cost for shipping is $14.95 for each item in the order. Your order will ship via UPS from our
facilities to our shipping station in Connecticut where the merchandise will be inspected and then
reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for
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The cost for shipping is $24.95 for each item in the order. Your order will ship via U