This is a template that a company can customize to provide employees with a
description of the process that goes behind the completion of a job function. This
template includes information about the roles and responsibilities of employees,
includes a process overview, and details the steps behind a process. In addition, any
supporting documentation can be attached under Appendix A of this template. This
template should be used by small businesses or other entities that want to provide a
detailed description to employees about how to complete a job process.
2013
Docstoc Inc.
PROCESS PROCEDURE
Instructions for completing this template are provided in italicized text and are
enclosed in parenthesis. Some sections may also include examples, which will be
in black italicized text. All instructional and sample text should be changed or
deleted prior to publishing this document.
© Copyright 2011 Docstoc Inc. 2
[Type document title]
[Insert Company Name or Logo]
Process Procedure Template
[Book Order Fulfillment Process]
[Author]
May 4, 2013
© Copyright 2013 Docstoc Inc. 3
[Type document title]
DOCUMENT INFORMATION
Title [Title of this document]
Category/Department [Enter the process category or the name of the department that will use
this document]
Author [Name of the person who completed this template]
File Location [Enter the link (or file path) to where the most current version of this
document will be located]
REVISION HISTORY
Date Name Revision Summary Pages
[Date [Person who revised the [Summary of the changes that were made] [Pages
revision was document] where
made] changes
were
made]
© Copyright 2013 Docstoc Inc. 4
[Type document title]
Table of Contents
1. Introduction ............................................................................................................................................... 7
1.1 Purpose................................................................................................................................................ 7
1.2 Scope ................................................................................................................................................... 6
1.3 Acronyms and Glossary ...................................................................................................................... 6
2. Roles and Responsibilities ........................................................................................................................ 6
2.1 Customer ............................................................................................................................................. 6
2.2 Customer Service Representative (CSR) ............................................................................................ 8
2.3 Warehouse........................................................................................................................................... 7
2.4 Participant 4 [Replace with job title] ................................................................................................