An Operations Audit measures the compliance of one's operations policies and
procedures, and identifies areas of strength and weakness within a business. The
results of this audit will help a company develop a strategy to increase productivity,
reduce costs, and improve profits. The checklist on the following pages contains
examples of the items that should be included in an audit. This is not an exhaustive list,
however, and should be customized to match the operations policies and procedures for
a particular business. Use this document to measure a company’s compliance to
policies and procedures and to identify the strengths and weaknesses of a company.
[Company Name or Logo]
Operations Department Audit Checklist
April 30, 2013
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OPERATIONS DEPARTMENT AUDIT CHECKLIST
Business Operations Yes No
1. The business plan is clearly defined. _____ _____
a. The market is clearly defined. _____ _____
b. Target customers are identified. _____ _____
2. Competitors are identified and researched. _____ _____
a. Local sales patterns are identified. _____ _____
b. Prices are compared with competitors. _____ _____
c. Popular competitors identified. _____ _____
3. Customer service policies are defined. _____ _____
a. Customers are treated with respect. _____ _____
b. Customers receive prompt, courteous communication. _____ _____
c. Process is in place for addressing customer complaints. _____ _____
Marketing Yes No
1. Marketing plan is documented. _____ _____
a. Advertising budget is defined. _____ _____
b. Advertising is done in the Yellow Pages. _____ _____
c. Advertising is done in newspapers. _____ _____
d. Advertising is done in radio and television ads. _____ _____
2. Effective sales plan is in place. _____ _____
a. Sales goals are defined. _____ _____
b. Sales goals are being met. _____ _____
c. Potential customers receive regular follow-up. _____ _____
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Production Yes No
1. Supplier relationship policies are documented. _____ _____
a. Material quality expectations are specified. _____ _____
b. Delivery times are documented. _____ _____
c. Payment terms are documented. _____ _____
d. Communication plan is in place. _____ _____
2. Inventory management plan is documented. _____ _____
a. Optimum inventory levels are identified. _____ _____
b. Inventory audits are routinely performed. _____ _____
3. Maintenance schedule is documented. _____ _____
a. Maintenance schedule and logs are posted. _____ _____
b. Routine maintenance is performed on schedule. _____ _____
4. Safety plan is in place. _____ _____
a. Every employee completes annual operator training. _____ _____
b. Training manual is published. _____ _____
c. Employees attend regular OSHA training. _____ _____
d. Safety incidents are documented. _____ _____
e. Safety audits are randomly performed. _____ _____
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